Author(s) :

Ogwe, Chinyere Goodlife.

Volume/Issue :

Abstract :

Abstract This study investigated the relationship between office information gadgets on service delivery of insurance companies in South-South region, Nigeria. The study also investigated the moderating effect of organizational support on the relationship between office information gadgets on service delivery of insurance companies in South-South region, Nigeria. Descriptive survey design was adopted in the generation of data. The accessible population of the study consisted 16 registered insurance companies in south-south region in Nigeria. Structured questionnaire was used to obtain primary data after validation and ascertaining the reliability coefficient of 0.85. Descriptive statistics (mean, standard deviation, and percentages) were used as statistical tools for analysing the data, while linear regression was used as statistical tools to test the hypotheses with the Statistical Package for Social Sciences (SPSS). It was found that office information gadgets had significant influence on service delivery of insurance companies. Also, organizational support significantly moderates how office information gadgets enhances service delivery. It concluded that if properly considered office information gadgets will enhance service delivery to be more innovative, adaptable and capable hence, increasing its chances of survival. Based on the findings of this study it was recommended that Insurance companies should make policies that support the use of office information gadgets for effective service delivery. Keywords: Office information Gadgets, Service delivery, Organizational Support, Insurance Companies

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