WORKPLACE DIGITAL CAPITAL AND ORGANIZATIONAL PERFORMANCE OF INSURANCE COMPANIES IN SOUTH-SOUTH REGION, NIGERIA
Abstract
Abstract
This study investigated the relationship between workplace digital capital on organizational performance of insurance companies in South-South region, Nigeria. Descriptive survey design was adopted in the generation of data. The accessible population of the study consisted 16 registered insurance companies in south-south region in Nigeria. Structured questionnaire was used to obtain primary data after validation and ascertaining the reliability coefficient of 0.85. Descriptive statistics (mean, standard deviation, and percentages) were used as statistical tools for analysing the data, while linear regression was used as statistical tools to test the hypotheses with the Statistical Package for Social Sciences (SPSS). It was found that workplace digital capital had significant influence on organizational performance of insurance companies. Also, if the insurance companies invest fully on ICT infrastructure, the result of analysis revealed that technological level significantly moderates how workplace digital capital enhances organizational performance. It concluded that if properly considered workplace digital capital will enhance organizational performance to be more innovative, adaptable and capable hence, increasing its chances of survival. Based on the findings of this study it was recommended that insurance companies who do not have interactive and website should create a corporate website that will be responsive to customers’ need and enable better service delivery
Keywords: Digital Capital, Organizational Performance, Service Delivery, Website, Intranet
